At Himalayan Dose by Magaranger, we take pride in providing authentic Himalayan mad honey and natural honey products. Due to the specialty nature of our products, we maintain a clear and fair refund and exchange policy to protect both our customers and our business.
We offer a 14-day return window for eligible unopened items.
Customers must contact us within 14 days of delivery to request a return or exchange. Approved refunds may be issued as:
• Monetary reimbursement
• Product replacement
Returns without prior approval may not be accepted.
To qualify for a refund or exchange:
• Items must be unopened and unused
• Products must be in original packaging
• Items must be in resellable condition
Because mad honey is a consumable product, opened or used items cannot be returned for safety and quality reasons.
• Buyer is responsible for return shipping costs
• We recommend tracked shipping for returns
• Refunds are processed within 14 business days after inspection
If you need to cancel:
• Contact us immediately before shipment
• Orders already shipped cannot be cancelled
• Customers may refuse delivery if eligible
• Do not return items without instructions from our support team
• All sales are considered final unless approved by our team
• Refunds and replacements are not automatic
• Valid return reasons are reviewed case-by-case
• Issues must be reported within 15 days of delivery
• Buyers are responsible for providing correct shipping addresses
We may assist with address errors at our discretion, but reshipping fees may apply.
Himalayan Dose by Magaranger, operated through magaranger.com, is committed to providing:
• Authentic Nepal mad honey
• Transparent policies
• Fair customer service
• Reliable support
We aim to maintain a fair, transparent, and efficient process while protecting product integrity and customer trust.
For refund or exchange requests:
support@himalayandose.com
support@magaranger.com
magaranger.com